
PowerSpin Cleaning Brush
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๐ฏ FAQ
Shipping & Delivery
Standard Shipping
- Estimated Delivery Time: 14โ25 business days.
Processing Time
We start processing your order as soon as it is placed. You will receive an email confirmation upon placing your order. Please review your order details carefully for accuracy. Processing times are as follows:
- Standard Products: 3โ10 business days.
- Bulk Orders: 5โ35 business days.
- Peak Periods or Holidays: Processing times may extend during high-order volumes.
Order Tracking
Once your order ships, you will receive an email that includes:
- A tracking number.
- A link to track your package.
Shipping Delays
We strive to deliver your order on time; however, delays may occur due to:
- Inventory availability or processing capacity.
- High order volumes during peak seasons.
- Unforeseen circumstances such as natural disasters or strikes.
- Customs clearance issues or carrier delays.
Lost or Damaged Packages
Lost Packages
- If your package is not delivered after 15 business days of the expected delivery date, please contact us.
- We will work with the carrier to locate your package or provide a replacement/refund.
Damaged Packages
- If your package arrives damaged, please contact us within 48 hours of delivery.
- Provide photos or videos of the damaged item and packaging to expedite the resolution process.
Returns & Refund Policy
Can I return this?
Yes - we accept returns within 30 days of delivery for orders shipped to Canada, the US, UK, Australia, and New Zealand. Items must be unused, in original packaging, with proof of purchase.
Who pays for return shipping?
Customers cover return shipping costs.
How do I start a return?
Email ken@deetay.com with your order number and reason for return.
When do I get refunded?
Within 5-10 business days after we receive and approve your return. Original shipping costs aren't refunded.
What if my item arrives damaged?
Contact us within 7 days with photos - we'll send a replacement or refund at no extra cost.
What can't be returned?
Perishables, custom/personalized items, personal care products, and hazardous materials (flammable liquids/gases).