Shipping Policy

Shipping Policy

Last updated: July 19, 2026

At Deetay, we want your order to reach you smoothly and on time. Here's what to expect:

Where We Ship We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand. We do not currently ship to other countries. If your country isn't listed at checkout, please contact ken@deetay.com and we'll let you know if we can accommodate your location.

Shipping Costs We offer free shipping on all orders, no minimum required, to every country listed above.

Processing Time Orders are typically processed and handed to our fulfillment partner within 3-10 business days of being placed. You'll receive a confirmation email once your order has shipped, along with tracking information.

Delivery Time Estimated delivery time is 14-25 business days from the date of shipment, depending on your location. Please note that delivery times are estimates and not guaranteed, as they can be affected by customs processing, carrier delays, or other factors outside our control.

Fulfillment Partner & Carrier Deetay works with a third-party fulfillment partner to manufacture and ship our products directly to customers. Depending on your location, your package may be delivered by a regional postal service or an international courier assigned by our fulfillment partner. This is why delivery times run longer than typical domestic retail shipping, and we'd rather be upfront about that than hide it.

Customs & Import Duties Orders shipped to the United Kingdom, Australia, and New Zealand may be subject to customs fees, import duties, or local taxes charged by your country's customs authority on arrival. These charges, if any, are the customer's responsibility and are not included in your order total or shipping cost.

Order Tracking Once your order ships, you'll receive a tracking number via email so you can follow its progress. If you haven't received tracking information within 10 business days of ordering, contact us at ken@deetay.com.

Missing, Delayed, or Incomplete Orders If your order hasn't arrived within the estimated delivery window, arrives incomplete, or appears lost in transit, email ken@deetay.com with your order number. We'll investigate with our fulfillment partner and arrange a replacement or refund as appropriate.

Delays While we work hard to ensure timely delivery, occasional delays can happen due to high demand, weather, customs, or other factors beyond our control. If your order is significantly delayed, please contact us at ken@deetay.com and we'll do our best to assist.

Questions? Reach out to us anytime at ken@deetay.com.