Shipping policy

Shipping Policy

Last updated: September 11, 2026

At Deetay, we want your order to reach you smoothly and on time. Here's what to expect:

Where We Ship We currently ship to addresses within the United States only. We do not currently ship to other countries. If you are outside the United States and would like to order, please contact ken@deetay.com and we'll let you know if we can accommodate your location.

Shipping Costs We offer free shipping on all orders within the United States, with no minimum purchase required.

Processing Time Orders are typically processed and handed to our fulfillment partner within 1-3 business days of being placed. You'll receive a confirmation email once your order has shipped, along with tracking information.

Delivery Time Estimated delivery time is 6-14 business days from the date of shipment. Please note that delivery times are estimates and not guaranteed, as they can be affected by carrier delays or other factors outside our control.

Fulfillment Partner & Carrier Deetay is an online retailer. We do not manufacture our products; they are sourced from third-party suppliers and shipped to you directly by our fulfillment partner. Depending on your location, your package may be delivered by a regional postal service or a courier assigned by our fulfillment partner. This is why delivery times run longer than typical domestic retail shipping, and we'd rather be upfront about that than hide it.

Duties & Import Charges Prices shown at checkout are what you pay. In the uncommon event that any import charge is assessed on a shipment, we will cover it rather than passing it on to you.

Order Tracking Once your order ships, you'll receive a tracking number via email so you can follow its progress. If you haven't received tracking information within 5 business days of ordering, contact us at ken@deetay.com.

Missing, Delayed, or Incomplete Orders If your order hasn't arrived within the estimated delivery window, arrives incomplete, or appears lost in transit, email ken@deetay.com with your order number. We'll investigate with our fulfillment partner and arrange a replacement or refund as appropriate.

Delays While we work hard to ensure timely delivery, occasional delays can happen due to high demand, weather, or other factors beyond our control. If your order is significantly delayed, please contact us at ken@deetay.com and we'll do our best to assist.

Questions? Reach out to us anytime at ken@deetay.com.