Shipping policy

Shipping Policy

Last updated: July 1, 2026

At Deetay, we want your order to reach you smoothly and on time. Here's what to expect:

Shipping Costs We offer free shipping on all orders, no minimum required.

Processing Time Orders are typically processed within 3-10 business days of being placed. You'll receive a confirmation email once your order has shipped, along with tracking information where available.

Delivery Time Estimated delivery time is 14–25 business days from the date of shipment, depending on your location. Please note that delivery times are estimates and not guaranteed, as they can be affected by customs processing, carrier delays, or other factors outside our control.

Order Tracking Once your order ships, you'll receive a tracking number via email so you can follow its progress.

Shipping Restrictions We currently ship to [the United States, Canada, United Kingdom, Australia and New Zealand". If your country isn't listed at checkout, please contact ken@deetay.com for more help.

Delays While we work hard to ensure timely delivery, occasional delays can happen due to high demand, weather, customs, or other factors beyond our control. If your order is significantly delayed, please contact us at ken@deetay.com and we'll do our best to assist.

Questions? Reach out to us anytime at ken@deetay.com.